Career
Petroleum Customer Service/Retail Admin - Stephens City Branch
Stephens City, VA
Position is 30-40 hours a week October- April 1.
Responsibilities
Essential Job Functions:
•Assist office staff answering and directing customer phone calls regarding Petroleum and Fuel deliveries for a local farm supply, petroleum, and retail service center in Stephens City.
•Taking orders and processing receiving and delivery tickets.
•Assisting route drivers with daily routes.
•Data entry
•Efficiently process checkout, exchange and return transactions utilizing point of sale equipment, including: cash registers and credit/debit card terminals. Accurately handle cash and make change. Follow facility checkout guidelines and standard operating procedures at all times to ensure fast, accurate and safe service.
•Greet customers in a welcoming and professional manner. Utilize customer-focused interpersonal skills, including: smiling, providing undivided attention, acknowledging they will be assisted soon if waiting, and thanking each one for their business.
•Proactively identify opportunities to assist customers and facilitate efficient service. Escalate complex issues to store leadership for assistance.
•Answer incoming telephone calls from customers in a professional and courteous manner. Provide information regarding order status, product availability, current sales and promotions.
•Perform daily housekeeping duties according to facility procedures to ensure a neat, clean and welcoming environment.
•Perform all other job functions as assigned.
•Assist office staff answering and directing customer phone calls regarding Petroleum and Fuel deliveries for a local farm supply, petroleum, and retail service center in Stephens City.
•Taking orders and processing receiving and delivery tickets.
•Assisting route drivers with daily routes.
•Data entry
•Efficiently process checkout, exchange and return transactions utilizing point of sale equipment, including: cash registers and credit/debit card terminals. Accurately handle cash and make change. Follow facility checkout guidelines and standard operating procedures at all times to ensure fast, accurate and safe service.
•Greet customers in a welcoming and professional manner. Utilize customer-focused interpersonal skills, including: smiling, providing undivided attention, acknowledging they will be assisted soon if waiting, and thanking each one for their business.
•Proactively identify opportunities to assist customers and facilitate efficient service. Escalate complex issues to store leadership for assistance.
•Answer incoming telephone calls from customers in a professional and courteous manner. Provide information regarding order status, product availability, current sales and promotions.
•Perform daily housekeeping duties according to facility procedures to ensure a neat, clean and welcoming environment.
•Perform all other job functions as assigned.
Experience
Education: Requires a High School Diploma or General Education Degree (GED).
Experience: Prefer 6 months of experience in a retail environment providing excellent customer service and operating point of sale equipment. Prefer experience in working in the petroleum field. Previous Freedom Ag & Energy Cooperative work experience a plus.
Proficient:
Microsoft Office
Computer Skills
Customer Service
Exceptional phone and communication skills
Organization
Ability to multi-task
Follows Direction
Team Player
Experience: Prefer 6 months of experience in a retail environment providing excellent customer service and operating point of sale equipment. Prefer experience in working in the petroleum field. Previous Freedom Ag & Energy Cooperative work experience a plus.
Proficient:
Microsoft Office
Computer Skills
Customer Service
Exceptional phone and communication skills
Organization
Ability to multi-task
Follows Direction
Team Player
- Full Time
- 30 hours /week
7 months ago